Early access draft

Acceptable Use Policy

Draft updated 29 July 2026

My Winkel is for lawful South African businesses. This policy protects merchants, shoppers, service providers, and the platform.

1. Lawful business only

You may not use My Winkel for illegal, fraudulent, deceptive, unsafe, or rights-infringing activity. You must hold any licences, registrations, and permissions your business requires.

2. Prohibited goods and services

Prohibited uses include illegal drugs, unlawful weapons, stolen goods, counterfeit goods, exploitative or abusive content, unlawful gambling, fraud services, malware, and any offering prohibited by our payment, messaging, or hosting providers. Regulated or high-risk businesses may require manual review.

3. Honest storefronts

Product, service, availability, price, tax, delivery, return, and business claims must be accurate. You may not impersonate another person or business, fabricate endorsements, or mislead shoppers about outcomes.

4. Messaging and customer consent

Do not send spam or purchased-list promotions. Transactional messages must relate to a shopper’s initiated order, booking, or enquiry. Promotional WhatsApp messaging requires separate consent, a record of that consent, and an easy stop method.

5. Security and privacy

Do not probe, disrupt, bypass access controls, upload malicious code, scrape protected information, or expose another person’s data. Do not place identity or banking documents in WhatsApp chat; use the secure handoff when instructed.

6. AI-assisted content

Review generated content before approving it. Do not request content that violates law, privacy, intellectual-property rights, or this policy. You remain responsible for what you choose to publish.

7. Enforcement

We may pause an action, request information, remove content, limit access, or suspend a storefront when reasonably necessary to investigate or prevent harm. Where appropriate, we will explain the issue and allow a reasonable opportunity to correct it.

8. Report a concern

Report suspected abuse to My Winkel support with the storefront address and enough detail for us to investigate.